Documentation

Everything you need to know about NoveuFlow, from installation to advanced integrations

Getting Started

4 articles

Installation & Setup

Upload the plugin, activate and complete first configuration

Quick Start

From zero to your first online booking in 30 minutes

Setup Wizard

The one-time wizard that configures your basic settings

Shortcodes

Place the widget and portals on your pages

Bookings & Calendar

6 articles

Booking Widget

Steps, layouts, styling and shortcode options

Manage Appointments

Calendar, drag & drop, statuses and manual bookings

Waitlist

Automatically fill empty slots when cancellations happen

Booking Configuration

Booking modes, rules and AI Triage settings

Recurring Appointments

Schedule weekly, fortnightly or monthly repeating appointments

Group Bookings

Plan classes and workshops with capacity, waiting list and automatic promotion

Services & Workshop

4 articles

Manage Services

Categories, pricing, duration and add-ons

Catalogue

Tree structure of categories, services and tasks

Dynamic Pricing

Yield management: off-peak discounts, peak surcharges

DVI Inspections

Digital vehicle inspection with photos and customer approval

Customers & CRM

3 articles

Customer Portal

Magic links, appointments, vehicles and GDPR tools

CRM & Lead Management

Customer profiles, pipeline and lead conversion

Loyalty Programme

Points, tiers, referrals and rewards

Team & Employees

4 articles

Employees

Create, assign skills and deactivate

Schedules & Time-off

Work schedules, breaks, holidays and sick leave

Employee Portal

Mobile calendar, status updates and DVI

AI Workshop Planning

AI-powered daily schedule optimisation and suggestions

Marketing & Communication

5 articles

SMS & WhatsApp

Automated reminders via WhatsApp and SMS

Email Templates

8 customisable email templates with branding

Campaigns

Targeted marketing messages with segmentation and analytics

Triggers

Automatic actions on inactivity, no-shows and more

Email Sequences

Multi-step email series with automatic enrolment and wait times

Financial

5 articles

Invoicing

Mollie, Stripe, iDEAL and generating invoices

Service Contracts

Maintenance contracts with automatic renewal

Subscriptions

Recurring billing plans for customers

Invoice Automation

Send invoices automatically after appointments, with payment reminders

Gift Cards & Vouchers

Create gift cards, redeem them at booking and track the balance

Inventory

3 articles

Inventory Management

Products, categories, suppliers and stock levels

Parts Linking

Automatic stock deduction when appointments complete

Stock Automation

Automatic stock deduction, low-stock alerts and supplier notifications

B2B & Enterprise

3 articles

Fleet Portal

B2B multi-booking, roles and fleet pricing

Franchise Mode

Multiple locations under one dashboard

White-label

Custom branding, colours and logo

Integrations

5 articles

Calendar Sync

Google Calendar, Outlook and CalDAV synchronisation (on the roadmap)

Exact Online integration

Connect your WordPress scheduling to your Exact Online administration: setup, what the integration does today, and which synchronisation is coming

API & Webhooks

REST API endpoints and webhook events

Open API

API keys, webhook testing and monitoring

Import & Export

Migrate from Bookly or Amelia, CSV import and full data export

Settings & Administration

5 articles

Settings

General, payments, communication and integrations

Industry Settings

Sector templates for garages, bike shops and installers

Reports

Reports, export and scheduled delivery

Security

Permissions, rate limiting and data protection

Dashboard KPIs

Real-time revenue, occupancy rate, no-show rate and customer retention

FAQ

1 articles

FAQ

Answers to the 20 most frequently asked questions

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