Privacy Policy
Last updated: March 2026
1. Who we are
NoveuFlow is a product of Noveu Solutions, based in the Netherlands. We build appointment scheduling and business management software for service businesses across Europe. You can reach us at privacy@noveu.eu.
2. What data we collect
When you use this website or sign up for NoveuFlow, we may collect:
- Contact details you provide (name, email, company, phone number)
- Usage data and analytics (pages visited, session duration)
- Technical data (browser type, IP address, device type)
- Communication history (support tickets, demo requests)
3. How we use your data
We use collected data to:
- Provide and improve our services
- Respond to your enquiries and support requests
- Send product updates and relevant communications (with your consent)
- Comply with legal obligations
4. Self-hosted data
NoveuFlow is a self-hosted WordPress plugin. All appointment, customer and business data entered into the plugin resides exclusively on your own server. Noveu Solutions does not have access to this data. You remain the sole data controller for all data processed through the plugin.
5. GDPR compliance
We are committed to compliance with the General Data Protection Regulation (GDPR). You have the right to access, correct, or delete your personal data at any time. To exercise these rights, contact us at privacy@noveu.eu.
6. Data retention
We retain personal data only as long as necessary for the purposes described in this policy or as required by law. Account data is deleted within 30 days of account closure upon request.
7. Third parties
We do not sell your personal data to third parties. We may share data with service providers who help us operate this website (e.g., analytics, hosting) under strict data processing agreements.
8. Contact
Questions about this privacy policy? Contact us at privacy@noveu.eu or write to Noveu Solutions, the Netherlands.